Shop Policies

Shipping & Processing

Orders are processed and shipped as quickly as possible. Processing times may vary depending on order volume, product availability, customization, and holidays.

Shipping estimates provided at checkout are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at steezicharms@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing, production, or shipping.

Orders that have already shipped cannot be canceled.

Returns & Exchanges

We want you to be happy with your Steezi purchase. If you would like to request a return or exchange, please contact us at steezicharms@gmail.com within 14 days of delivery.

Items must be unused, unworn, and in their original condition to be eligible for a return or exchange unless the item arrived damaged or defective.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item sent by Steezi.

Refunds will be issued to the original payment method after the returned item has been received and inspected.

Personalized & Activated Safety Products

Certain Steezi products, including Safety Charms and Safety Stickers, may be connected to a customizable digital profile.

Once a product has been personalized, registered, activated, or otherwise associated with a customer account, it may not be eligible for return or resale unless the product is defective.

If you are having trouble activating, accessing, or using your Safety Charm or Safety Sticker, please contact steezicharms@gmail.com before requesting a return. We may be able to resolve the issue without requiring the product to be returned.

Customers are responsible for keeping the information associated with their profile accurate and up to date.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact steezicharms@gmail.com as soon as possible and include your order information and photos of the item when applicable.

If we determine that the product is defective or that we sent the incorrect item, we may provide a replacement, refund, or other appropriate resolution.

Normal wear and tear, cosmetic damage caused by use, improper use, loss, or damage caused by circumstances outside the product's intended use are not considered manufacturing defects.

Lost, Stolen or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery procedures.

Steezi is not responsible for shipping delays caused by carriers, weather, incorrect addresses, or other circumstances outside of our reasonable control.

If tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier. You may also contact us at steezicharms@gmail.com and we will do our best to help determine what happened.

Replacement or reimbursement for packages reported as lost or stolen after confirmed delivery is not guaranteed.

Product Lifespan & NFC Functionality

Steezi products are designed for active lifestyles, but no physical product is indestructible.

Exposure to significant impact, extreme conditions, improper use, modification, or ordinary wear and tear may affect the appearance or functionality of a product over time.

For NFC-enabled products, compatibility and scanning performance may vary depending on the smartphone or device being used, device settings, NFC capabilities, positioning, connectivity, browser functionality, and other factors outside of Steezi's control.

Steezi cannot guarantee that every device will be capable of reading an NFC-enabled product.

If you believe the NFC component of your product is defective, please contact steezicharms@gmail.com so we can help troubleshoot the issue.

Safety Charms & Safety Stickers

Steezi Safety Charms and Safety Stickers are designed to provide an additional way for information selected by the account holder to be accessed when the product is scanned or otherwise accessed using a compatible device.

They are intended to be a supplemental identification and information tool only.

Steezi products do not replace appropriate supervision, emergency services, professional medical identification devices, medical advice, emergency alert systems, or other safety precautions.

Steezi does not guarantee that a Safety Charm or Safety Sticker will be found, noticed, scanned, successfully read by a device, or accessed during an emergency or other situation.

Access to a digital profile may also depend on factors outside of Steezi's control, including device compatibility, internet or cellular connectivity, browser functionality, third-party services, and temporary service interruptions.

Customers are responsible for determining what information they choose to make available through their profile and for keeping that information accurate and current.

In an emergency, always contact the appropriate emergency services.

Product Use

Steezi products should be used only for their intended purpose and according to any instructions provided with the product.

Customers are responsible for determining whether a particular product is appropriate for their intended activity, equipment, age group, or circumstances.

For products used by children, a parent or legal guardian should determine whether the product and the information associated with it are appropriate for the child.

Policy Updates

We may update these Shop Policies periodically to reflect changes to our products, services, or business practices.

The version posted on our website at the time of purchase will generally apply to that purchase, except where changes are required by applicable law.

Contact Us

Questions about your order, a return, or these Shop Policies? We're happy to help.

Email: steezicharms@gmail.com